Here in the American South, I've savored exceptional some meals at more than a handful of celebrated establishments. These restaurants have staying power: steady clientele, predictable hours, consistent quality. As a former restaurant owner, I value knowing the doors will be open and the experience will meet my expectations—every time. Yet I've witnessed another story, too. Many startups burst onto the scene with extraordinary food. Local headlines trumpet “Willie’s Bar-B-Q,” with lines snaking around the block and five-star reviews flooding in. Sadly, these spots are too often undercapitalized, understaffed, and tragically disorganized. Eighteen months later, boarded windows and silence are all that's left on the menu. Although Willie mastered the grill, he knew nothing about ledgers. He left that to his wife, Mable, who, despite her inexperience, tracked the receipts like a champion. Sadly, when their marriage crumbled, so did the business. In Michael Gerber’s acclaimed b...
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